We use only the best shipping companies to make sure your new furniture arrives in perfect condition. We have the highest ratings out of any furniture company on google (4.9 out of 5). Click here to verify. All orders over $49* are eligible for Free Delivery.
What is White Glove Delivery?
- A white glove delivery team consists of trained specialists that provide in-home delivery. Once your order is ready for delivery, a representative will contact you to arrange a window of time for delivery that is convenient for you.
- The furniture will be brought into your home into the first dry area of your residence, which may be your foyer, garage or apartment. The boxes will not be unpacked by the delivery team.
What is Gold White Glove Delivery? (room of choice)
- The team will bring the item inside your residence to the room you choose. This includes carrying the product up two flights of stairs from the building threshold (up to 15 steps = 1 flight). If you need the product moved up additional flights, please contact us within 24 hours of placing your order as additional fees may apply.
What is Platinum White Glove Delivery? (Room of Choice + Assembly)
- Includes everything above, plus complete setup and assembly that requires basic tools (i.e. pieces will be screwed or bolted together, pieces will be set next to each other or on top of each other). We will also remove all packaging and dispose of it, if requested by you.
- The delivery team is not authorized to hook up any electrical or component wires.
- The delivery team is unable to assemble any furniture not bought from our company due to liability issues
- Items carried up more than 30 steps, longer assembly periods, and other extraordinary delivery services are available as additional services which will require additional fees to be paid. Please contact us in advance if you feel you need these services.
Important Shipping Information:
We do not ship furniture items via UPS or FedEx Freight due to high damage rates for furniture items shipped this way. Most non-furniture items such as accessories, rugs and other small, well-packaged items are available for UPS or FedEx shipment.
Please inspect your items at the time of delivery. In the very unlikely case that your product has any damage please write "Product Damaged" on the sheet you are asked to sign at delivery and call us at (866) 456-8823 within 24 hours. This ensures that if there is any damage, it will be easy to resolve the problem. If a product has major damage, please do NOT refuse it,as this will prolong the claim period.Please note it on the delivery sheet and contact us immediately by either phone or chat.If you have any further questions, feel free to ask.