- Shipping Policy
We offer free delivery on any order over $49*. To ensure your order arrives on time and in perfect form, we contract with the top shipping companies in the United States.
We ship to customers in the continental United States and Canada. For international customers, we will deliver your order to the freight forwarder of your choice for free.
- Our shipping policy
We ship your order using the safest, fastest, and most reliable services available. We run multiple warehouses throughout the country and ship your furniture through the best delivery companies in North America. Your delivery will be delivered by your region’s delivery company. All orders are shipped with care via a premium service.
Orders can take a maximum of 4 - 6 weeks from the date the order is placed. We will notify you immediately in the event your furniture is on backorder, and we will ship it as soon as possible. We cannot guarantee exact delivery dates and times. You will be notified by the delivery company to schedule a delivery.
Deliveries to Alaska, Hawaii, and Canada may warrant additional fees. Special deliveries (long stairways, narrow hallways, etc.) may require advance notice and warrant additional fees. Please notify us if you will need any special services.
Please Note: Some delivery addresses and zip codes may be outside of conventional shipping routes. These destinations include: remote cities, rural areas and/or other locations that may require additional logistics and cost to service. In such instances, the buyer will be responsible for any additional shipping costs. You will be notified in advance if your order requires any additional shipping charges. Feel free to contact one of our specialists to discuss shipping: 866-456-8823.
The delivery team may not hook up electrical components, stack bunk beds, or assemble cribs, loft beds, dinettes, or changing tables. Delivery personnel may not hang mirrors on walls, but will match them to the appropriate furniture.
- Shipping to Canada and other international destinations
Shipping to Canada is available for a fee which covers delivery, taxes, and all customs/duty fees. We deliver orders to freight forwarders for international clients for free.
- Order tracking
An email will be sent confirming the order. For questions or updates, please email [email protected] and we will provide an update within 2 business days.
- White Glove Delivery
- A team of trained delivery personnel will deliver the furniture to your home. A delivery specialist will set up a delivery timeframe in which the delivery will be made that is convenient for you.
- The delivery team will bring the furniture into your home and put it in the first dry area of the house. This could be a garage, apartment, or foyer. The delivery team will not unpack the boxes.
- Gold White Glove Delivery
- The delivery team will place the furniture into the room of your choosing within your home, including any rooms involving up to two flights of stairs (1 flight=15 stairs). If additional flights of stairs will be involved, please contact us within 24 hours of placing the order in case additional fees apply.
- Your furniture will be unpacked and basic setup that requires no tools will be provided for up to 30 minutes (i.e. pieces will be arranged or stacked).
- All packaging and garbage will be removed from your home and put in your garbage or dumpster.
- Platinum White Glove Delivery
- In addition to everything you receive with the enhanced delivery, you will get a complete basic tool assembly (i.e. furniture will be screwed/nailed together, placed where you want them, and stacked/placed next to one another).
- Delivery team cannot hook up component or electrical wires.
- Furniture not purchased through us cannot be assembled by our delivery personnel.
- Any items which require longer assembly periods, more than 30 stairs, or any other unusual delivery services are available on a case by case basis and may require additional fees. Inform your delivery specialist when you establish your delivery time if you require any extra services.
- Delivery of small parcels
- Smaller items are shipped via UPS, USPS, or FedEx as they are the fastest and most reliable shippers for these items. Delivery times range from 1-15 days depending on your location and the item shipped.
- Deliveries do not require a signature, however the delivery person will decide whether or not to leave a package without a signature. If you would like an item left without a signature, please leave a note on the door with your tracking number and name.
- Small Dinettes are shipped as small parcels.
- Warehouse Pickup
- Depending upon your location, you might be able to pick your order up directly from the warehouse. Please call 866-456-8823 to schedule a pickup, if available.
- When the order is ready for pickup, we will notify you of your 2-4 hour window.
- Our warehouse team will help in loading the furniture into your vehicle.
- Proper identification, the credit card used to purchase the order, and the email confirmation are required to pickup furniture.
- Inspect the order thoroughly by opening all boxes and examining the contents before leaving the warehouse. If anything is damaged, do not accept it. If you leave the warehouse with damaged items, we will not be able to replace the items or refund your order.
- Bring any materials required to pack or secure the order in or on your vehicle. This includes rope. Please bring a large enough vehicle to handle your order.
- Cancellation Policy
- Any order may be cancelled within 24 hours at no charge.
- We immediately submit the order to the manufacturer when you place an order. For this reason, we are obligated to the purchase after 24 hours and for that reason we cannot allow orders to be cancelled after 24 hours.
- Some customers request that their order is expedited using our Critical VIP Delivery Service; these orders are processed immediately and therefore cannot be canceled once they are placed.
- Once an order is placed, you will receive a confirmation email with the details of the order. Review the email to ensure accuracy. There is a 24 hour window to verity the order and make applicable changes.
- Send an email to [email protected] to cancel an order. The email should include your name, order number, and the reason you are cancelling the order. Cancellations cannot be processed over the phone. You will receive an email confirming your cancellation if it is approved.
- Orders being held for delayed delivery, layaway orders, and special orders may not be cancelled.
- Cancellations submitted after the 24 hour window are subject to the Return Policy.
- Return Policy
- Customers have 15 days to return an item. Refunds are for the purchase price less roundtrip shipping costs and a 30% restocking fee. These costs are charged whether or not you were originally charged for shipping.
- Items which are returned cannot be resold to customers since they have been used. These pieces of furniture are donated to charity.
- Delivery times and dates cannot be guaranteed. We cannot guarantee weekend or night deliveries.
- The delivery team is not able to assemble furniture not purchased through us.
- Send an email to [email protected] to return an order. The email should contain your name, order number. and the reason you are returning the order. Returns cannot be processed over the phone. You will receive an email confirming your return if it is approved.
- Purchase of clearance items are final. No returns may be made on clearance items.
- Damaged Order Policy
- You will sign a delivery slip upon arrival. If any part of the order is damaged, write “damaged” on the delivery slip next to the damaged item. Also, email pictures of damaged item to [email protected] within 24 hours of delivery.DO NOT refuse any deliveries as this will prolong your claim process.
- Replacement parts will be sent to you directly from the manufacturer for free if you documented the delivery slip and emailed the pictures.
- There is no charge to you to have damaged products fixed or replaced. Should we decide an item can be repaired, we reserve the right to repair damaged items.
- Items must be marked damaged on the delivery slip to qualify for free repair or replacement.
- Because they are custom designed, table pads ship separately from your order and arrive within 30 days via UPS or FedEx.
- Order does not fit into home
If an item is sent back to the warehouse because it does not fit, it is subject to the return policy. Furniture which fits in a room, but not through a doorway, may be disassembled and reassembled. You may accept the delivery and we will give you the contact information for a furniture technician. Any costs are your responsibility.
- Note on finishes, stone, colors, and leather
- Exact furniture finish is not guaranteed to be precisely as pictured.
- There are natural differences in the color, sheen, or grain of wood. Stone finishes naturally differ in veining and color. Leather may have varying sheen, texture, or color due to natural phenomena as well as dyeing and tanning techniques. These variations are not damages or defects.
- Pictures of furniture may vary in color from the products you receive due to differences in lighting conditions of photographs or computer monitor resolution. Furniture may look different in your home than in pictures, as furniture is photographed in sunny, bright rooms. We display the most accurate images available on our website.
- Distressed furniture may have intentional spots, scratches, and/or marks intentionally made by the manufacturer. Any of these marks are not considered defects or damages.